fairchat

We facilitate communication

A green, secure and data protection compliant solution 

fairchat stands for simple, direct and confidential communication. The Open Source Messenger has an extensive feature set for web and smartphone and guarantees a comprehensive protection of your privacy. The fairchat mobile app can be connected to all Rocket.Chat servers.

Here you get to fairchat

Supports all mobile and stationary devices

 

fairchat

 

WebchatAndroid AppIOS App APK Download

fairchat
fairphone
fairchat
This is fairchat

Video chat

Video conference with one or more participants.

Chat rooms

Create your own private or public rooms with unlimited group size.

Audio and video messages

Easily record and send audio and video messages.

Email notifications

Email notifications and direct replies to missed messages.

Language translation

Real-time message translation in the web chat.

Off-the-record

Additional encryption in web chat for highly confidential messages.

GDPR compliant

fairchat doesn't copy any contacts from your smartphone and protects your personal data.

 

Single-Sign-On

With fairlogin you can use all our fairapps services - one account for all applications.

green

Green & Fair

Energy-efficient and CO2-neutral servers. Surpluses are invested in software development, social and sustainable projects.

privacy

Privacy Protection

We take privacy very seriously and do not copy your address books. No data sale. Your communication is protected with SHA-256 encryption by default.

osi

Open Source

fairchat is a further advancement of Rocket.Chat, the mobile apps are own developments. The code is freely accessible - there is no hidden backdoor.

fairchat mobile Apps
for Rocket.Chat
rocketchat

The fairchat mobile apps for Android and iOS can be connected to any Rocket.Chat server of version 0.56+.
We provide the fairchat push notification system as a service. In addition to Rocket.Chat configurations, we also offer hosting - including single-sign-on for your entire team.

fairchat

fairchat for your company

We provide individual solutions

Communicate easily, quickly and directly with fairchat work. In addition to using fairchat, we also offer stand-alone chat applications - with tailor-made adaptations to your specific needs. Extensive functional extensions, CI branding, independent user administration, self-hosting and extended security standards are possible.
 

sales [at] fairkom.eu

fairchat work

Use fairchat for web, iOS and Android.

  • On-boarding support, import of user internal data (LDAP/AD)
  • Training for employees, functional enhancements, individual customer service and support - also with SLA
  • Creation and management of public and private rooms with unlimited group size
  • Secure Two Factor Authentication (2-FA)
  • Audio and video conference with several participants including screen sharing and shared note document
  • Climate-neutral and GDPR compliant hosting in the EU

 

sales [at] fairkom.eu

 

fairchat white-label

Standalone messenger app for web, iOS and Android with individual customization and features.

  • App with your organization logo, CI branding and free choice of name
  • Easy integration into your existing organizational structure, independent user administration (LDAP/AD) and own single-sign-on (SSO) access
  • Full admin access
  • Self hosting possible, we provide support
  • Secure Two Factor Authentication (2-FA)
  • Live chat widgets for webpage and mobile apps
  • On-boarding support, training, functional enhancements, individual customer service and support
  • Separate audio and video conference rooms with screen sharing and shared note documents
  • Public and private chat rooms with unlimited group sizes
  • Incoming and outgoing Webhook integrations
  • Bridges to other messengers

 

sales [at] fairkom.eu

 

fairchat white-label
o2o

O2O Wind

O2O Wind - Ecopower Academy
Halmstad, Schweden

fairchat

Your fairchat

Your logo, your CI
fairchat customized for business

ucom

Ucom

Austrian Federal Chancellery
Vienna, Austria

fairchat hints and FAQs

The fairchat app is optimized for use on the road or rail. The full range of fairchat features can be used in a web browser at fairchat.net.

Everything all right?
You might want to take a look at our fairchat & fairmeeting tutorial.

 

TUTORIAL

 

Registration

In order to connect to fairchat, you have to go through fairlogin ("sign-up"). Because, unlike WhatsApp or Telegram, we do not use your phone number for identification or copy your contacts‘ numbers onto the server.

The easiest way to set up a fairlogin account is through your browser on your laptop or PC at fairchat.net  or directly on the fairlogin page. The fairchat app also uses fairlogin to register. You must enter a valid e-mail address which you need to access to confirm your registration. In case you do not receive the e-mail, check your spam folder. >>Here you can find more tips on fairlogin.

After registering, it may take a few seconds until the emojis are loaded. Then you can start private chats and groups.


Notifications

 A notification of new messages is displayed differently depending on your device. For each chat room, you can set whether or not you want to be notified. Notifications are also sent when you are logged on to the mobile phone or desktop, if subscribed in the corresponding room and if you left the desktop for more than 10 seconds. If you mention a user (by using @firstname.lastname) this person is notified, unless s/he is blocking all notifcations. @all reaches all members of the group.

fairchat FAQs

How do I find my friends?

Once they have signed up, you can look them up by their nickname. You will find an icon in the app and a globe symbol in the web. The best way is to invite them by e-mail.

How can I invite other participants to a video chat?

When you press the video chat icon in a fairchat room, an invitation is sent, so that other members of the group can also press the button to participate. Each video chat room has a unique URL. By pressing the sharing icon in the conference, you can invite other people (even if they are not in fairchat). You can also start a video conference without registering at fairchat from the home page. Just enter a room name and then you can invite more people.

How do I apply for an account?

This service is provided on a fair-use principle. Anyone can use this chat and video conferencing service, who is accepting the fairkom cloud terms of business. You can login or register via the fairlogin button on the fairchat.net homepage. With he Single-Sign-On-ID fairlogin also other web services provided by fairkom or associated partners can be used at fairapps.net

How is fairapps financed?

Private use is free and without advertising. We do not sell any data. The fair-use principle applies, so we reserve the right to restrict accounts in the event of excessive use.
Our business model is that fairkom gladly offers specific solutions for companies or associations. On request, we also build an app and make it available in the Google Play Store and on iTunes. Our sales team will be happy to offer you an individual package.
Some more fairapps are only available in the BASIC or PRO subscription, according to your needs.

Where can I make suggestions for improvement?

Where can I make suggestions for improvement?
We have a channel called “fairchat-welcome”, there you enter your suggestion or question, perhaps someone will answer you immediately. For bugs, wishes and suggestions you can also open an issue in the gitlab here.

Can I correct a message?

Messages are also sent as notifications by e-mail, if a user has set them up. As a result, messages should not be changed significantly later. The possible processing time is limited to half an hour.

How are the messages encrypted?

The connection from both the web chat as well as the fairchat app is established via https and Forward Secrecy. This means, the transmission path is so strongly encrypted that even if someone would record the communication and intensively try to crack the data stream, he or she would fail. For smartphones, the encryption of the memory is done by default (double-check on Android, if in doubt!). End-to-end encryption without record in the web browser can be activated at any time between two participants in a personal chat room in the upper right corner. We currently work on end-to-end encryption for all rooms- but that always includes compromises, such as the history not being available or that the concerned messages are not displayed on all end devices.

What appears in the search?

fairchat was originally intended as a community chat especially for our customers and partners. That is why it is also possible to search the chat directory for everyone registered. However, you are encouraged to use a user name that only your friends know. You can set up or change your username in your profile.
For customers, we also install our own instances, where only the employees are visible.

How can I upload a file with the Android App?

Depending on the version and model of your smartphone, there is another pre-installed file manager. Selecting a file or photo in the DCIM folder works best with Amaze File Manager. After touching the paperclip in the app, it usually appears at the bottom left.

How long are the messages stored on the server?

Since we provide the online chat at fairchat.net, messages remain stored on the server. This allows you to receive these messages if, for example, you log in later with a tablet. We do not aim to store messages longer than necessary. With other rocket.chat developers, we are currently working on a solution so that each user can decide for himself how long the messages should be stored. It will be featured in one of the next versions.

Do certain ports have to be open for the video function?

fairmeeting is based on Jitsi Meet and this tries to find different ways to broadcast the audio and video stream. The firewall should allow UDP 10000-20000. If this is not possible, the transmission takes place on the TCP port 443, which is always open, but which may limit the transmission quality.
A system administrator or a Linux desktop can test this with netcat:

nc -vuz media.fairmeeting.net 10000
Connection to media.fairmeeting.net 10000 port [udp/*] succeeded!

In some organizations, all media streams can also be blocked. These must be allowed for IP 51.38.117.249.

Where do I report abuse?

Users are responsible for their own content. In case of violence or bullying being reported or if prohibited content is exchanged, you can report this abuse [at] fairkom.eu (subject: Abuse%20Message%20fairchat, body: I%20found%20in%20this%20channel%20....) (>>here).

How do I delete my account?

You can delete a fairchat account in your profile. The fairlogin ID is retained, allowing you to keep using other services which use fairlogin as an identity provider. Please contact us if you wish the fairlogin ID to be deleted as well.

How is a high level of reliability ensured?

Our cloud services have a double backup, one in the same and one in another data center. The data center is equipped with emergency power generators and has multiple internet connections.
The availability of fairchat is 99.8%. Chat messages are not lost should a server be temporarily unavailable. A team of multiple system administrators monitors the availability and has installed its own monitoring system. We provide support according to the best-effort principle, SLAs can be established on request.

Is the address book of the smartphone uploaded to a server?

No, the address book is not uploaded to a server, which is why we are one of the few GDPR-compliant messenger providers. Furthermore, we do not make use of your phone number for identification.

What is the maximum group size for fairchat?

The group size is unlimited.

How do I leave or delete a group?

There are several levels of permission in chat groups in the webchat: User, owner, moderator.  You can hide or leave a group in the list of chat groups on the left. Only owners of a group can delete a group. To do this, click on the user who should be allowed to do this in the list of members, select the menu and "set as owner".

Where can I find more documentation about the chat?

We use Rocket.chat as our server and are part of their open source community. For the web chat you can find more documentation here.

When will notifications be sent?

For each chat group, you can set how and on which channel you want to receive notifications in the top right corner of the web chat. In addition, in the personal settings you can switch on whether your status should automatically be set to "away" after a certain time depending on the activity. With @all you can reach everyone in a group. An overview of the workflow can be found here.

fairchat