Privacy policy at fairkom association

Your privacy is important to us. We do not track your visits or sell any data based on your profile.

The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention. Personal data collected during visits to our web site are processed by us according to the legal provisions valid for the countries in which the web sites are maintained. This web site may include, however, links to other web sites which are not covered by this privacy statement.

This is a voluntary translation of fairkom's privacy page and might not show the latest version. Please note, that only the German original site is valid and binding legally.

Protection of privacy in the processing of personal data is an important concern to us. We process data based on the applicable version of the General Data Protection Regulation in Austria.

Collection and Processing of Personal Data

Personal data is processed for the following purposes: E-mail Contact, Contact Form and Issue Tracker

If a request is sent to us by contact form or by one of our Issue Tracker, the information provided will be stored with us, including the contact data specified there, for the purpose of processing the request and for the case of connection questions. We do not disclose this data without consent, in addition to working employees or members of the fairkom company exclusively for the purpose of handling the request or if there is a judicial order. Notifications to an already publicly accessible project (e.g. in the gitlab) are also public, so these should not contain personal data and never passwords.

If a customer relationship arises, the contact data is transferred to an ERP system of fairkom for order tracking and billing.

Newsletter and infomails

If you would like to receive our newsletter, we will need an e-mail address as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. Further data will not be collected and we will not forward them to third parties.

The consent granted for the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time, for example via the “unsubscribe” link in the newsletter.

We allow us to inform those who have registered with one of the fairapps services, as well as customers about special events in operation (for example maintenance windows) or about innovations in their own service portfolio about the specified e-mail address irregularly.

fairlogin account

To use services from fairkom, we recommend setting up a fairlogin ID. This collects first name, last name, email address and language preference. The specification of a telephone number remains optional. The name may appear in individual services, such as to be able to assign certain rights to someone, and may also be visible to other users. There is no clear name requirement, the name can be changed to in the profile and the username is freely selectable during registration. We recommend the manual registration by e-mail, here a one-time check is carried out with the service hCaptcha to exclude bots. If you don't want to manage another password, you can also identify yourself with a federal ID, such as Google or Apple. In this case, their servers are contacted exclusively for authentication and their data protection conditions are also valid for this purpose.


Some of our websites and services use technically necessary cookies. These are small text files that are stored on your device using the browser. They're not harming. We do not use or sell cookies for profiling or advertising purposes.

We use cookies at some services to make them user-friendly, such as to fill fields in advance. Some cookies remain stored on the device to recognize the browser or an active fairlogin session during the next visit. When deactivating cookies, the functionality of our website or services may be limited.

Google Web Fonts

We have replaced Google Webfonts for all web services with our fonts hosted on our own servers. If you are mistakenly involved with a plugin on a Google Webfonts website, we ask for a message to replace it.

YouTube plugin

Some of our older web pages can also include YouTube videos. Once you visit our Internet presence with a YouTube plugin, a connection is established to the YouTube servers. The YouTube server will be informed about which specific page of our website you visited. If you are logged in to your YouTube account above, you would allow YouTube to assign your browsing behavior directly to your personal profile. You can destroy this possibility of assignment if you log out of your account beforehand. If we have integrated the website via, only a cookie is placed that stores that no consent has been made. For more information on data protection at “YouTube” please refer to the provider’s privacy policy.

We strive to provide videos on our own servers such as and embed them from there.

Links on Twitter/X, Facebook and LinkedIn

Some of our websites also include links to social media services such as Twitter, Facebook or LinkedIn. By calling the Twitter, Facebook or LinkedIn button, the websites you visit will be linked to your Twitter, Facebook or LinkedIn account and may be disclosed to other users. We point out that as a provider of web services, we do not receive any knowledge of the content of the transmitted data and its use. We do not bind any functions in web services that automatically transmit data to Twitter, Facebook or LinkedIn only when visiting the website.

We strive to use federated hosted social media channels, such as our own Mastodon instance


We record statistics for using our services data-saving and anonymized only on our own servers and do not use Google Analytics or the like.

Statistics on the use of the website are created with the Open Source software Piwik / Matomo, which is hosted and runs on our own infrastructure. The data is not passed on to third parties. Piwik / Matomo does not use cookies.

Session cookies

Some of our services may use session cookies. These are technically necessary and serve, for example, to enable the shopping basket when writing on or in the faircloud or when visiting a shop. Session cookies are deleted after visiting the website.

Your commitment to any data leakage

We strive for a high standard of security. Use one of our services and still find a vulnerability or access to data that is not intended for you, or if you object to the data protection provisions described here, you are obliged to immediately notify them to fairkom in the sense of a "responsible disclosure" by e-mail to support [at] and may not publish this fact or data.

Your rights

You are entitled to access, rectification, erasure, restriction, data portability, revocation and objection. If you believe that the processing of your data violates the data protection law or that their data protection claims have otherwise been violated in a way, write us a message, you can also complain to the supervisory authority. In Austria, this is the data protection authority.
Server locations

The servers of the fairkom Society are located in the data centers of Hetzner in Nuremberg and Helsinki as well as Internex in Vienna and Gmünd. Both contract processing agreements were concluded. Hetzner runs its CO2 sites neutral.

Storage duration

We need log files for technical analyses if something is not running round. We usually store them no longer than a month, on most servers only a week, on some we have turned off the logging completely. We usually keep backups for 60 days, but not more than two years in critical applications. Deleted files can also be retrieved longer on the faircloud as long as the user's quota is sufficient. For some services such as the ISPconfig, a backup can be controlled by the customer himself. At the fairchat messenger service, attachments are deleted in private messages after one year, unless they have been pinned.

We retain your data only for as long as it is necessary to fulfill the respective purposes of data processing. The duration of data processing also depends in particular on the statutory retention periods and the limitation periods for potential legal claims. We try to work as data-saving as possible and keep log files as short as possible to analyze a technical problem.

Processor Agreement

If a customer provides personal data on fairkom servers or in a fairapps service, the customer may request a processor agreement (AVV). If sensitive data are to be stored i.S. of the GDPR (bad, religious membership, social security number, treatment procedures, etc.) in any case, contact the fairkom support beforehand to find a data protection-compliant regulation. The fairkom company, in turn, concludes contractor agreements with partners that support them in the performance of their services with personal data.

According to an assessment by the Federal Ministry for Digitization and Economic Location, for which fairkom TERMINO develops and supervises, no contract processor agreement between companies or organisations that use such free services and the operator is required, as there is no relationship in the sense of a controller in accordance with Art. 4 Z 7 GDPR and a processor in accordance with Art. 4 Z 8 GDPR.

Legal basis

If the processing of your data is a prerequisite for the fulfillment of a contract, we may and must process your data in order to be able to issue an invoice. If you do not provide personal data, only those services can be used anonymously that do not require registration, for example with the fairlogin account or a billing of services. In some services, there is also a legitimate interest to process their data, such as to ensure operational and data security, to inform you about changes in the performance portfolio, to prevent abuse, to allow freedom of expression and information or to comply with any enforcement of legal claims. The legal basis for this is Art. 6 para. 1 of the GDPR.

Contact details

Responsible for data protection: Philipp Monz, fairkom Gesellschaft, privacy [at]