With our support options and tips we solve (almost) every problem. With a corresponding agreement, we are also happy to provide IT support on site, on the phone, via video conference and screen sharing or with Teamviewer. "Best effort support" means that we usually respond on the same or the next working day at the latest.
Support is complex and takes time, so we offer different packages.
If you need guaranteed response times, there are SLAs for you:
Service Level Agreement Basic and Premium:
Service Level Agreement Basic
with a maximum response time of 8 hours
Service Level Agreement Premium
with a maximum response time of 4 hours
Weekdays (Monday to Thursday) from 8:00 a.m. to 3:00 p.m. and Friday from 8:00 a.m. to 12:00 p.m.
With a corresponding surcharge also on weekends (Saturday and Sunday) from 9:00 a.m. to 3:00 p.m.
We would be happy to work out other Service Level Agreement variants, please just ask (number of employees, desired response time).
support [at] fairkom.eu (SUPPORT[at]fairkom[dot]eu)